Indian Bank Customers Stage Protest in UP; Branch Manager Accused of Demanding Rs. 1,500 for No-Dues Certificate
Balrampur, Uttar Pradesh: Customers of Indian Bank’s Ramnagar Shivpura branch in the Haraiya Satgharwa block of Balrampur staged a protest against the branch management. They alleged that the branch manager demanded money for official banking services, misbehaved with customers and assigned banking-related work to an unauthorised private individual.
Several account holders, including Sajan, Mubarak Hussain, Rajesh Kumar Yadav, Rakesh Kumar, Raj Kumar, Salman, Dhanne, Sitaram, Sahajram and Koyla, raised concerns over the branch’s functioning.
Customers Allege Harassment Over Routine Banking Services
According to the protesting customers, bank employees fail to provide satisfactory responses when customers visit the branch for routine banking services, including Know Your Customer (KYC) updates.
They also alleged that the branch manager behaves rudely and inappropriately with customers, causing difficulties for account holders.
Customer Alleges Rs. 1,500 Bribe Demand
One of the customers, Rajesh Kumar, alleged that he visited the branch on November 3 to obtain a no-dues certificate.
According to his complaint, Branch Manager Dinesh Patel allegedly demanded Rs. 1,500 for issuing the certificate. He also claimed that the manager asked him to coordinate with a private individual to get the work done.
Rajesh Kumar further claimed that he possesses an audio recording of his conversation with the branch manager to support his allegations.
Branch Manager Denies Allegations
Branch Manager Dinesh Patel rejected the allegations and termed them baseless.
Indian Bank Assures Investigation
Taking note of the complaints, R.K. Bhatia, Assistant General Manager (AGM) of Indian Bank, said that the matter would be investigated.
He assured that appropriate legal action would be taken if the allegations were found to be true.
Disclaimer: The allegations against the branch manager have not been independently verified. The branch manager has denied the allegations, and the matter is reportedly under investigation.