Key Highlights
- 3,981 GST-related dockets received on NCH since Sept 22, 2025.
- 31% queries and 69% grievances registered.
- Large complaints on milk pricing, electronics, LPG and petrol.
- Fresh milk and UHT milk exempt under GST.
- GST cut from 28% to 18% on TVs, monitors, ACs, dishwashers.
- Domestic LPG continues at 5% GST, unchanged.
- Petrol outside GST — no impact from reforms.
- 1,992 cases sent to CBIC, 761 forwarded to companies.
Consumer Complaints Surge Post-Reforms
The National Consumer Helpline (NCH) has recorded nearly 4,000 GST-related complaints since the rollout of the Next-Generation GST Reforms 2025. The Department of Consumer Affairs and the Central Consumer Protection Authority (CCPA) are actively monitoring these grievances for resolution and possible class action.
Clarifications by CCPA
- Milk Pricing: Fresh milk was already GST-free, and UHT milk has now been exempted. Complaints of overcharging are based on misunderstanding.
- Electronics: GST reduced from 28% to 18% on TVs, monitors, dishwashers, and ACs. Laptops, refrigerators, and washing machines were already at 18% GST, so no change.
- Domestic LPG: Continues at 5% GST — unchanged under reforms. Prices depend on crude oil, subsidy, and distribution factors.
- Petrol: Not covered under GST. No change in rates due to GST reforms.
Action Taken
| Action | Number of Cases |
|---|---|
| Forwarded to CBIC for action | 1,992 |
| Referred to companies for quick resolution | 761 |
Consumer Awareness Drive
The Department of Consumer Affairs has conducted consultations with industry bodies (FICCI, ASSOCHAM, CII, RAI, CAIT) and Voluntary Consumer Organizations to ensure that GST benefits reach consumers. Awareness campaigns are being launched to counter misinformation.
What CCPA Said
“While misperceptions are being clarified, strict action will be taken against companies deliberately overcharging or not passing on GST benefits,” CCPA stated. The authority reiterated its vigilance in protecting consumer rights.
Consumer Takeaway
- Check GST status of commodities — milk and UHT milk are exempt, LPG unchanged, petrol outside GST.
- Electronics like TVs and ACs should reflect GST cut benefits.
- Report non-compliance via 1915 helpline, INGRAM portal, WhatsApp, UMANG app (services in 17 languages).
Note: The National Consumer Helpline continues as the primary grievance redressal platform for GST-related and other consumer complaints. Source: Press Information Bureau (PIB).
Leave a Reply