New Delhi — The Government of India has rolled out GST 2.0, simplifying the Goods and Services Tax into just two slabs — 5% and 18%. This reform aims to make goods and services more affordable and ensure more transparency in the tax system. However, reports suggest some businesses are not passing on these benefits to consumers.
Role of CCPA
The Central Consumer Protection Authority (CCPA), established under the Consumer Protection Act, 2019, monitors such violations. In force since July 2020, it works to safeguard consumer rights, curb unfair trade practices, and ensure truthful advertising.
- New GST rates effective: September 22, 2025
- Main slabs: 5% and 18%
- High-taxed items: Tobacco, gambling, luxury goods (40%)
- Essential items: Some exempt or zero GST
- Authority in charge: Central Consumer Protection Authority (CCPA)
How to File a Complaint
If consumers believe that GST benefits are not being passed on, they can file a complaint via the National Consumer Helpline (NCH) website: consumerhelpline.gov.in.
Steps to register:
- Visit consumerhelpline.gov.in/public
- Click on “Register Grievance”
- Create an account with name, mobile number, email ID, and password
- Log in using credentials and OTP sent to your mobile
- Fill in the grievance form and submit
Why It Matters
Experts say it is crucial for consumers to receive the actual benefits of GST reforms. Filing complaints not only ensures personal relief but also strengthens accountability and transparency in business practices.
Conclusion
GST 2.0 is designed to simplify taxation and deliver real savings to the public. By exercising their rights and reporting violations, consumers can help ensure fairness and prevent unfair practices in the marketplace.
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